Jira Service Management

{"xsrfToken":"B7Z5-6IOG-WTY9-U9ZT_8847efcd728975974b97efb1bda89511f41c5311_lout","branding":{"id":"2","key":"desk","name":"Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZTBjMzU5YS0wOGRmLTQ5NDUtYWY0ZC1hOTYxMDZkMDA3YWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMiOlsicmVhZCJdfSwiZXhwIjoxNjY5NTAzMTE5LCJuYmYiOjE2Njk1MDI1MTl9.uKyrLJ1vgcJT85aNlB31iigr7cwaQ5N7aaoU9kZNgic&client=2e0c359a-08df-4945-af4d-a96106d007af&mode=fit","logoId":"3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Bolo Software Help Center","userInitialAnnouncementHeader":"Our new Appfire Customer Support Portal is now live!","userInitialAnnouncementMessageWiki":"<a href=\"https://appfire.atlassian.net/servicedesk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Visit the new portal</a> to submit a new support request or follow up on an existing ticket.\nIf you have trouble accessing the new portal, have questions about switching to the new Appfire support portal or anything non-technical, please email us directly at <a href=\"mailto:support@appfire.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">support@appfire.com</a>.\nWe stand with Ukraine. Appfire has suspended support services to customers in Russia and Belarus until further notice. <a href=\"https://www.linkedin.com/pulse/appfire-position-statement-ukraine-crisis-russia-randall-ward/?trackingId=OOZn9exSQi674x6KLb0Y4Q%3D%3D\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read our full statement</a>\nCVE-2021-44228 Update:\nWe'd like to assure our customers that no Bolo Software apps have been impacted by the Log4J vulnerability (CVE-2021-44228). Please refer to the Atlassian Support Documentation - <a href=\"https://confluence.atlassian.com/kb/faq-for-cve-2021-44228-1103069406.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQ for CVE-2021-44228</a> for latest details.\nBolo has been acquired by Appfire <a href=\"https://appfire.com/resource/appfire-has-acquired-bolo-software/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn more</a>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Bolo Software Help Center","announcementHeader":"Our new Appfire Customer Support Portal is now live!","announcementMessage":"[Visit the new portal|https://appfire.atlassian.net/servicedesk] to submit a new support request or follow up on an existing ticket.\n\nIf you have trouble accessing the new portal, have questions about switching to the new Appfire support portal or anything non-technical, please email us directly at [support@appfire.com|mailto:support@appfire.com].\n\n\n\nWe stand with Ukraine. Appfire has suspended support services to customers in Russia and Belarus until further notice. [Read our full statement|https://www.linkedin.com/pulse/appfire-position-statement-ukraine-crisis-russia-randall-ward/?trackingId=OOZn9exSQi674x6KLb0Y4Q%3D%3D]\n\nCVE-2021-44228 Update:\n\nWe'd like to assure our customers that no Bolo Software apps have been impacted by the Log4J vulnerability (CVE-2021-44228). Please refer to the Atlassian Support Documentation - [FAQ for CVE-2021-44228|https://confluence.atlassian.com/kb/faq-for-cve-2021-44228-1103069406.html] for latest details.\n\nBolo has been acquired by Appfire\n[Learn more|https://appfire.com/resource/appfire-has-acquired-bolo-software/]","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#008f7d","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"desk","projectId":10001,"serviceDeskId":2,"name":"Service Desk","description":"Welcome! You can search for information here or contact us using one of the options below.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"4","name":"Ask a question","descriptionHtml":"Get help with one of our products","callToAction":"Ask a question","introHtml":"Ask a question regarding our products.","icon":10527,"iconUrl":"https://bolosoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[2],"key":""},{"id":"7","name":"Report an issue","descriptionHtml":"Report a problem with one of our products.","callToAction":"Report an issue","introHtml":"Let us know if something not working as it should.","icon":10532,"iconUrl":"https://bolosoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[2],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[7,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"904f0bcd-1527-3ff3-aa33-30f23b3e7628","appLinkName":"Confluence (bolosoftware.atlassian.net)","appLinkUrl":"https://bolosoftware.atlassian.net/wiki","spaceKey":"DOC","spaceName":"Documentation","spaceUrl":"https://bolosoftware.atlassian.net/wiki/display/DOC","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"Our new Appfire Customer Support Portal is now live!","userLanguageMessageWiki":"<a href=\"https://appfire.atlassian.net/servicedesk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Visit the new portal</a> to submit a new support request or follow up on an existing ticket.\nIf you have trouble accessing the new portal, have questions about switching to the new Appfire support portal or anything non-technical, please email us directly at <a href=\"mailto:support@appfire.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">support@appfire.com</a>\nWe stand with Ukraine. Appfire has suspended support services to customers in Russia and Belarus until further notice. <a href=\"https://www.linkedin.com/pulse/appfire-position-statement-ukraine-crisis-russia-randall-ward/?trackingId=OOZn9exSQi674x6KLb0Y4Q%3D%3D\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Read our full statement</a>\nCVE-2021-44228 Update:\nWe'd like to assure our customers that no Bolo Software apps have been impacted by the Log4J vulnerability (CVE-2021-44228). 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[Read our full statement|https://www.linkedin.com/pulse/appfire-position-statement-ukraine-crisis-russia-randall-ward/?trackingId=OOZn9exSQi674x6KLb0Y4Q%3D%3D]\n\nCVE-2021-44228 Update:\n\nWe'd like to assure our customers that no Bolo Software apps have been impacted by the Log4J vulnerability (CVE-2021-44228). Please refer to the Atlassian Support Documentation - [FAQ for CVE-2021-44228|https://confluence.atlassian.com/kb/faq-for-cve-2021-44228-1103069406.html] for the latest details.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Bolo Software Help Center","description":"Welcome to the help center - we're here to help! 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